Payment for service(s) may be authorized or secured by using a valid credit card or PayPal prior to, during, or after a service is performed. We do not currently accept checks. Cash is welcome from local area clients only.
Although we will make every attempt to complete all repairs in a timely manner, troubleshooting issues may be a time consuming process, and additional cost may be incurred depending on the time required to complete the repair. The standard hourly rate for all labor is $50 per hour of work performed.
We may install any program(s) required to assist with the troubleshooting or repair of your computer. Some programs do not work on all computer systems. If we install a program for you and you have problems with it, we will uninstall it at no additional charge, but will not give continued support on the product. Regular repair and support rates will apply.
For software installations, Customer authorizes us to accept End User License Agreements on Customer's behalf.
You also certify that you will indemnify and hold harmless and will pay for added support for any software repairs necessary after a virus has been detected and removed off a computer. Viruses in a computer can cause many problems, we cannot control what or how the virus affected the computer before or after the removal, and are not liable for damage said virus(es) causes.
You agree to pay when you pick up / we drop off your Computer, or upon completion of service at your chosen location. This amount may include fees for parts, labor, recycling or disposal, plus tax. We will promptly notify you if it discovers that additional parts, labor or other charges (beyond the estimate) are required to provide the Services. We will give you a new cost estimate and you must authorize the additional Services. If you do not authorize the additional Services, we will return your Computer or device without completing the Services.
If any damage should occur while your computer or systems are being serviced, we have no liability for the cost of repair of the affected computer. Our entire liability to you for damages arising from any cause whatsoever with respect to the services, whether due to our error or negligence or to any other reason, is limited to the amount that you paid for such services. We have no liability whatsoever for indirect, special, exemplary, punitive, or consequential damages, including without limitation loss of use, lost profits or revenue, or any other damages whatsoever not otherwise expressly permitted under this agreement.
This includes, but is not limited to: loss of revenue; loss of actual or anticipated profits, loss of business; loss of opportunity; loss of goodwill; loss of reputation; loss of, damage to, or corruption of
data; and any costs of recovering, programming, interoperability or restoring any
program or data stored or used with your computer and any failure to maintain the
confidentiality of data. Your only remedy under the repair terms and conditions is to seek
recovery of damages in an amount not to exceed what you paid for the services.
You acknowledge and agree that we will not be responsible for any and all data loss, data
corruption, or failure or inability to transfer your data. You agree and understand that it is your responsibility to maintain copies of all important data on your Computer, and to obtain such copies prior to authorizing us to commence its Services.
You acknowledge and agree that we may need to collect, process, use
and store your data in performing its Services. You understand that certain laws may require us to
surrender your Computer or data to legal authorities if you have potentially illegal material on your Computer.
In the event any dispute arises under this Agreement or in any manner concerning the subject
matter thereof, the parties agree that any such dispute shall be subject to binding arbitration only, and the
parties expressly waive any and all rights they may have to otherwise proceed with such dispute resolution in
a court of law. Any and all binding arbitration proceedings shall be undertaken as 'fast track' proceedings and shall only be commenced in Maricopa County, Arizona. Each party shall bear its own costs and expenses of such proceedings, including any and all resulting attorney fees; provided, however, that the prevailing party in such proceedings may have the right to recover attorney fees against the opposing party if such fees are otherwise recoverable in disputes of that type under the laws of the State of Arizona. This paragraph is intended to be and shall be construed as a forum selection clause, and the parties agree to be bound hereto.
These terms & conditions may be changed at any time without notice.